Return & Refund Policy
Return & Refund Policy
Last updated: October 2026
At SHAIMR, your satisfaction matters. If you are not happy with your purchase, we are here to help.
Return Window
We accept returns within 14 days of the delivery date. To be eligible, items must be unused, unopened and in their original packaging.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used products
- Items not in their original packaging
- Gift sets that have been opened
How to Request a Return
- Email us at shaimrsav@gmail.com with your order number and the reason for your return.
- We will reply within 2 business days with return instructions.
- Ship the item back to the address provided. Return shipping costs are the responsibility of the customer.
Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be issued to your original payment method within 5–7 business days.
Damaged or Defective Items
If you received a damaged or defective product, contact us within 48 hours of delivery with a photo of the issue. We will send a replacement at no additional cost. This applies even if the product has been opened.
Exchanges
We do not offer direct exchanges. If you would like a different product, please return your original item and place a new order.
Order Cancellations
Orders can be cancelled within 24 hours of purchase. After that, your order may already have been processed and shipped.
Contact Us
Email: shaimrsav@gmail.com
Website: shaimrcare.com