FAQ
Frequently Asked Questions
About Our Products
What makes shaimr different from other haircare brands?
shaimr was created by a woman who spent years searching for products that truly work without compromising hair health. Every product in our range is formulated with Hydrolyzed Keratin and powerful botanicals like Rosemary Oil, Peppermint and Shea Butter — ingredients proven to strengthen, nourish and protect hair naturally. We never use harsh sulfates, parabens or toxic ingredients. Our formulas are FDA compliant, made in the USA, and inspired by French beauty expertise.
Are your products FDA compliant?
Yes. All shaimr products are formulated and manufactured in a certified US laboratory in full compliance with FDA cosmetic regulations. Every ingredient is safe, clearly listed on each product page, and meets US safety standards.
Are your products suitable for all hair types?
Yes! Our products are designed to work for all hair types — whether your hair is fine, thick, curly, straight, color-treated or chemically processed. The keratin-based formulas adapt to your hair's needs, delivering strength and shine without weighing it down.
Are your products safe for color-treated hair?
Absolutely. All shaimr products are safe for color-treated hair. Our gentle, sulfate-free formulas cleanse and nourish without stripping color.
Are your products vegan and cruelty-free?
Yes — 100%. shaimr products contain no animal-derived ingredients and are never tested on animals. We are proud to be Vegan and Cruelty-Free.
Are your products nut-free?
Yes, all shaimr products are nut-free, making them safe for those with nut allergies.
What are your product commitments?
Every shaimr formula is:
✦ FDA Compliant — meets US cosmetic safety standards
✦ Made in the USA — manufactured in our certified American lab
✦ Vegan & Cruelty-Free
✦ Sulfate-Free
✦ Nut-Free
✦ No GMO Ingredients
✦ Recyclable Packaging
Bundles & Sets
Do you offer sets or bundles?
Yes! We have two curated sets designed to make your ritual easy:
- The Silk Alchemy Ritual ($99) — Our complete 4-product set: Solar Wash + Ether Silk + Glass Mask + Rosé Elixir. Save $39 vs buying separately.
- The Scalp Revival Duo ($69) — Our targeted 2-product scalp routine: Mineral Sands Scrub + Rosé Elixir Serum. Perfect if scalp health is your priority.
Which bundle is right for me?
If you want a complete hair transformation from cleanse to nourish — go for The Silk Alchemy Ritual. If your main concern is scalp health, oiliness, or thinning hair — start with The Scalp Revival Duo.
How to Use
How do I build my shaimr ritual?
Our complete 6-step ritual is designed to be used together for maximum results:
- Step 1 — Prep: Mineral Sands Scalp Scrub (1–2x per week)
- Step 2 — Cleanse: Solar Wash Keratin Shampoo (every wash day)
- Step 3 — Condition: Ether Silk Keratin Conditioner (every wash day)
- Step 4 — Treat: Glass Mask Keratin Hair Mask (1–2x per week, in place of conditioner)
- Step 5 — Nourish: Rosé Elixir Scalp & Hair Oil Serum (daily or 3–5x per week)
- Step 6 — Protect: Aura Shield Keratin Hair Mist (daily, on damp or dry hair)
How long before I see results?
Most customers notice a visible difference in texture, shine and manageability within 2–4 weeks of consistent use. For significant improvements in thickness and hair appearance, we recommend using the full ritual for at least 8–12 weeks.
Can I use all 6 products together?
Yes — in fact, that's exactly how they're designed to be used! Each product is formulated to complement the others, creating a synergistic effect that delivers far better results than using any single product alone.
Ingredients & Safety
Do your products contain sulfates or parabens?
No. shaimr products are free from harsh sulfates and parabens. We use only gentle, naturally-derived cleansing agents that respect the hair and scalp.
Where can I find the full ingredient list?
The complete INCI ingredient list is displayed on every individual product page. If you have a specific allergy or sensitivity, we recommend reviewing the ingredient list before purchasing or contacting us at shaimrsav@gmail.com.
Are your ingredients GMO-free?
Yes. None of our products contain GMO ingredients. We are committed to clean, transparent formulation.
Is your packaging eco-friendly?
Yes — all shaimr packaging is recyclable. We are committed to minimizing our environmental impact at every step.
Orders, Shipping & Returns
Where do you ship from?
All orders are fulfilled from our US laboratory and warehouse. We do not ship from overseas — your order ships domestically, just like any US-based brand.
How long does shipping take?
Standard US shipping takes 2–5 business days from the date your order is placed. You will receive a tracking number by email as soon as your order ships.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address. Free shipping promotions are offered from time to time — subscribe to our email list to be the first to know.
Do you offer a money-back guarantee?
Yes — we stand behind every product we sell. If you're not completely satisfied, contact us within 30 days of delivery and we'll make it right. No complicated process, no questions asked. Email us at shaimrsav@gmail.com with your order number.
How do I return a product?
Simply email us at shaimrsav@gmail.com within 30 days of receiving your order. Include your order number and we'll guide you through the return process. Please see our full Return & Refund Policy for details.
Can I cancel my order?
Orders can be cancelled within 24 hours of being placed, provided they have not yet been fulfilled. Contact us immediately at shaimrsav@gmail.com with your order number.
How can I contact you?
We'd love to hear from you! Email us at shaimrsav@gmail.com or visit our Contact page. We typically respond within 24–48 business hours.